The following terms and conditions
listed below will apply between you and EBC (The Edinburgh baby co) for the
sale and purchase of the items contained in your basket. The terms do not
affect your statutory rights.
goods and prices
Goods will be sent to the address given by you in your order and stated in the
Order Confirmation. Please note that occasionally goods ordered may, be sent to
you in instalments. We will make every effort to advise you (by email) if this
is the case.
We make every attempt to ensure that
all prices on our website are accurate, however discrepancies may occur. If we
discover an error in the price of goods already ordered we will inform you as
soon as possible and ask that you reconfirm your order at the correct price,
whilst also giving you the option to cancel it. If we are unsuccessful in
contacting you we will consider the order cancelled. If we cancel your order,
you will receive a full refund.
Next day delivery is only available for UK mainland (Zone A&B). In
addition, the cost of shipping (Zone C, D & E) to Offshore islands or
Northern Ireland could be higher and longer. Please check with us if you have
If your delivery address is not within the United Kingdom, you may be subject
to import duties and taxes, which are levied once a shipment reaches your
country. Any such additional charges for customs clearance must be borne by
you. You should note that customs policies vary widely from country to country;
EBC advises each customer to contact their local customs office for further
You should be aware that cross-border
shipments are subject to opening and inspection by customs authorities.
By ordering a product you accept these terms and conditions. The terms and
conditions are subject to change at any time, and it is your responsibility to
check these terms and conditions regularly before ordering products in case
there are any changes.
You warrant that the information given on your order form is complete and
When you have completed your order you will be sent an e-mail confirmation. It
will state what the products are on order, the total cost including VAT (where
appropriate) and Post & Package charges, together with delivery and invoice
details. If for any reason your order cannot be processed, a member of the
customer services team will contact you to explain the nature of the
No contract for the sale of any product will subsist between you and EBC until
the product(s) ordered have been despatched. We will send a confirmation email
when the goods have left our warehouse. This confirmation e-mail amounts to an
acceptance by EBC of your offer to buy goods.
Where an order is to be fulfilled in
instalments, those products yet to be despatched will not form part of our
contract with you. You must check that the details on this confirmatory e-mail
are correct as soon as possible and you should print out and keep a copy of it.
EBC Online Shop will never make your personal details available to other
companies for marketing purposes. We will keep a record of your address details
Information you enter into our
registration forms may be collected and stored briefly by us so that we may
contact you in relation to the nature of your attempted transaction, even if
you do not confirm the transaction. This may be used to send operational emails
to enquire as to why the purchase was not completed. We will not use this data
for any other purpose, we will not store it for longer than necessary and we
certainly will not share it with any other company. Our aim is simply to
provide you with the highest level of service that we can.
We do not store credit card details
nor do we share customer details with any 3rd parties.
All credit and charge card holders are subject to validation checks and
authorisation by the card issuer. If the issuer of your payment card refuses to
authorise payment to us, your order will not be accepted and EBC will not be
liable for any delay or non-delivery.
Your statutory rights as a consumer
are not affected if, for any reason, you wish to return a product bought from EBC
You may return your item(s) in their original packaging in an unused condition
within 14 days of receipt for a full refund, less any charges for shipping
other than standard shipping, at your expense. Before returning, you must
notify us by e-mail of intent to return (email@example.com) and package
appropriately as we will not be liable for damage in transit.
There are exceptions to our Refunds policy for certain items. Please note this
is a non-exhaustive list and that these conditions do not affect your
non-excludable statutory rights.
For reasons of health, hygiene safety
and copyright, we are unable to exchange or refund the following products once
worn or once the packaging has been opened or damaged unless the items are of
unsatisfactory quality or unfit for purpose:
1. Cosmetics or household items
3. Hair accessories
4. Quilts and blankets
10. Swimwear (unless the hygiene strips and tags are still in place)
11. Nappies and sanitary products
Damaged goods or
Our warranty contained in 'Goods & Services' above is subject to the
following conditions: (i) the goods must be stored in appropriate conditions;
if you do not store them in appropriate conditions we cannot be held
responsible for faults or problems that arise as a result; (ii) any claim by
you in respect of any shortages and/or defects in the goods must be notified to
us by you within seven days of the delivery date, stating the nature of the
shortage/defect and quoting the invoice no.; failure to so notify us will deem
you to have accepted the goods. In some cases EBC may require you to return the
defective goods to EBC at its cost. Where you make a valid claim in respect of
any shortages or defects and we are liable for the claim, we can at our option
make up the shortages or replace the goods free of charge, or refund the price
of the goods in question to you. In addition for defective goods we will refund
you reasonable costs incurred for postage of the goods, but we shall have no
further liability to you. If you do not notify EBC accordingly, EBC shall have
no liability for any defects and you shall be bound to pay for the goods
EBC shall have no liability to you for any failure to deliver goods you have
ordered or any delay in doing so or for any damage or defect to goods delivered
that is caused by any event or circumstance beyond its reasonable control.
Although we take every care to ensure accuracy, we make no warranties as to the
accuracy of the information we place on our web pages. The extent of our
liability for any breach of these terms and conditions shall be limited to the
value of the goods ordered by you in the relevant transaction, however nothing
in these terms and conditions shall exclude or limit EBC’s liability for death
or personal injury as a result of EBC’s negligence.
Invalidity of Terms
If for any reason part of these terms and conditions is unenforceable; the
validity of the remaining terms and conditions shall not be affected.
Governing Law and
These Terms shall be governed by and construed in accordance with Scottish La and agree to submit to the exclusive jurisdiction of the Scottish courts.
Terms & Conditions
Promotional codes entitle you, at the time of ordering, to a saving on a ne order placed with EBC. Details of any minimum or percentage discount, including
VAT and saving entitlement can be found in your voucher email.
Promotion codes are only valid for
orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a ne order placed with EBC,
EBC reserves the right to decline to
accept orders where, in its opinion, a promotion code is invalid for the order
Promotion codes are only valid for a
limited period of time. The expiry date will be publicised with the relevant
Only one promotion code can be used
Promotion codes are not valid in
conjunction with any other promotion. Offer is not valid on sale items or other
discounted items, new season clothing for various lengths of time and certain
items, except when publicised, and may not extend to other items without
In the event of product returns,
refunds will be given for cash used in the original purchase once the discount
is applied, less any shipping costs charged on the original order.
In the event of part of the order
being returned, the value of the discount applied on that order will be spread
between the goods proportionately. The sum in cash exceeding this value, less
any shipping costs charged on the original order, will be returned to the
customer. The promotional discount will not be applied to replacement items, if
the offer is still valid at the time of making a return - you should place a
new order using the original promotional code.
In the event of any returns meaning
that the order no longer qualifies for the promotion advertised, EBC reserves
the right to deduct the value of the offer from the refund.
Where a 3-for-2 offer is advertised
the cheapest item is free.
Savings Club Plans
In order to secure items for payment
over time, a non-refundable deposit between 10- 20% is due on order, with an
exception of cancellations declared within 14 days or starting or adding
items to plan.
All payments must be settled within 4
months of receipt of invoice, or all payment may be forfeit.
1. The promoter is: The Edinburgh baby co Ltd.
2. The competition is open to residents of the United
Kingdom and Ireland (unless specified) aged 18 years or over except
employees of EBC Ltd and their close relatives and anyone otherwise
connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to
enter this competition.
4. By entering this competition, an entrant is
indicating his/her agreement to be bound by these terms and conditions.
5. No responsibility can be accepted for entries not
received for whatever reason.
6. The promoter reserves the right to cancel or amend
the competition and these terms and conditions without notice in the event of a
catastrophe, war, civil or military disturbance, act of God or any actual or
anticipated breach of any applicable law or regulation or any other event
outside of the promoter’s control. Any changes to the competition will be notified
to entrants as soon as possible by the promoter.
7. The promoter is not responsible for inaccurate
prize details supplied to any entrant by any third party connected with this
8. The prize is as stated and no cash or other
alternatives will be offered.The prizes are not transferable. Prizes are
subject to availability and we reserve the right to substitute any prize with
another of equivalent value without giving notice.
9. The winner will be notified by email and/or DM on
Twitter/Facebook and/or letter within 14 days of the closing date. If the
winner cannot be contacted or do not claim the prize within 14 days of
notification, we reserve the right to withdraw the prize from the winner and
pick a replacement winner.
10. The promoter will notify the winner when and where
the prize can be collected / is delivered.
11. The promoter’s decision in respect of all matters
to do with the competition will be final and no correspondence will be entered
12. By entering this competition, an entrant is
indicating his/her agreement to be bound by these terms and conditions.
13. The competition and these terms and conditions will
be governed by Scottish law and any disputes will be subject to the exclusive
jurisdiction of the courts of [Scottish].
14. The winner agrees to the use of his/her name in any
publicity material, as well as their entry. Any personal data relating to the
winner or any other entrants will be used solely in accordance with current UK
data protection legislation and will not be disclosed to a third party without
the entrant’s prior consent.
15. The winner’s name will be available 28 days after
closing date by emailing the following address: firstname.lastname@example.org
16. Entry into the competition will be deemed as
acceptance of these terms and conditions.
17. This promotion is in no way sponsored, endorsed or
administered by, or associated with, Facebook, Twitter or any other Social
Network. You are providing your information to EBC and not to any other
party. The information provided will be used in conjunction with the following
EBC reserves the right to change
these Terms and Conditions at any time
EBC reserves the right to terminate
the validity of any promotional code at any time.